CX Certification to gain you your next promotion.
Professionals from over 40 countries have validated their expertise as enterprise change leaders through CX Centric certification and training. Accelerate your path to transformative roles through our courses.
Obtain your certification. Advance with us.
Interested in how to grow your business through Customer Experience Management? Then this course is for you. Earn your certification in Customer Experience Leadership and Customer Experience Analysis today.
Are you an organisation with objectives to become more customer-centric and to compete based on Customer Experience? Maybe you want to move from Product-Centric to a more Customer-Centric approach. Through the CX Centric partner network, our training can be modified to align with your industry and cultural needs.
Our courses answer questions such as: The secret ingredients to becoming a successful Chief Customer Officer. How can I use data to design better experiences? How can I spearhead customer-focused innovation using journey mapping? How can I measure the impact of CX initiatives using the right tools, data, and KPIs? How do I create a Customer Experience Vision? And much more!
Twice a year we bring together Customer Experience professionals from across the globe to learn, collaborate and grow as part of a community of like-minded professionals. If you would be interested in earning your certification please get in touch.
We have created two learning paths, Customer Experience Analysis and Customer Experience Leadership. Feel free to indicate which you prefer and why.
Certified Customer Experience Leader
- Foundations of Customer Experience & Customer Centricity
- Establishing Vision and Strategy
- Explaining the Return on Investment of Customer Experience
- Building Customer-Centric Community
- CX Leader as a Catalyst for Change
Certified Customer Experience Analyst
- ‘Foundations of Customer Experience & Customer Centricity
- Understanding your ideal Customer
- Experience Design & Innovation
- Customer Experience Technology & Insights
- Leading a Voice of Customer Programme
Certified Customer Experience Coach
- Introduction to Customer Experience Coaching
- Driving Customer-Centric practices & measuring impact
- The CX Coach as a teacher
- Overcoming resistance & Challenges as a CX Coach
- Coaching individuals for success
Why CX Centric Certification?
Simply put CX Centric offer the best certifications worldwide. We want you to finish our courses feeling energised, with the confidence to take on new opportunities. We distinguish ourselves by providing role-specific content, which allows us to go deeper than other courses. Our content is refreshed regularly based on latest academic research, and all exercises are based on real-world scenarios.
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