World Class Customer Experience Training & Certification.
What can we help you with?
Growing your business
🗹 Assess – Get an independant assessment of your organisation’s CX capability, comparing against our international benchmark, identifying where loyalty is built or broken.
🗹 Train and certify your teams through internationally recognised CX courses, embedding customer-centric capability across all levels.
🗹 Connect your employees with other professionals facing similar challenges
🗹 Access case studies and research from our experts
Growing your career
🗹 Gain world class certifications in Customer Experience Leadership, Analysis & Coaching
🗹 Make your CV stand out with internationally recognised certification
🗹 Learn using real life case studies and examples.
🗹 Hands-on training on customer experience AI software
🗹 Join a vibrant international community of professional
Trusted by many household names from around the world.
World Class Customer Experience Training & Certification.
Internationally recognized certification in Customer Experience. Trusted By hundreds of organisations from around the world.
CX Centric Summer School:
Begins 28th May 2026
Join professionals from around the world, coming together to learn, gain their certification and network all at the same time.
This has been one of the most dynamic trainings I’ve ever attended. It provided relevant, actionable insights that foster a culture of CX excellence. I would recommend every CX professional to take up this training
A great course to increase understanding on CX excellence within your organisation. Highlighting the importance of the whole customer journey & what challenges you might incur and how to overcome these. Very interactive, with some key examples and case studies. Have come away feeling inspired & with some new ideas to bring to the table
I recently attended the CX Winter School by CX Centric, and it was a game-changer for my professional development. The program provides a very clear roadmap for anyone looking to transition an organization toward customer-centricity. The seminars were highly interactive, and the focus on breaking down organizational silos was exactly what I needed. Highly recommend for aspiring CX Leaders!
State of Customer Centricity Report
Get your hands on the latest State of Customer Centricity Report by CX Centric. See how things have developed since our previous report. Learn about the challenges and opportunities of today.
CX CENTRIC LEADERS PODCAST
Learn from CX experts from around the world. Real Challenges. Real Stories.
Expert-Led Content
Learn from industry leaders with proven track records in customer experience.
Community Learning
Connect with peers, share insights, and grow together in our vibrant community.
Recognised Certification
Earn recognised certifications that showcase your CX expertise to employers.
Career Growth
Advance your career with skills that are in high demand across industries & across economies.
CX Centric has a unique approach to training and workshops, which has led us to be known and respected internationally.
High Interaction: Sessions are designed to keep participants actively engaged, encouraging discussion rather than long, passive listening.
Co-Creation: Teams collaborate to define challenges, prioritize needs, and develop practical solutions together.
Get Info and Feedback: Structured activities help gather valuable insights and honest feedback from employees.
Real Impact: Clear action plans and follow-up steps ensure ideas are implemented and drive meaningful results.
Want to level up this summer?
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We prioritise feedback as you can imagine.
Our organisation conducted a CX maturity assessment with CX Centric. Overall a good experience. I also appreciated very much the personal touch of Jonathan Daniels. We stopped our collaboration due to a lack of budget. But we engaged a full time cx manager to keep up the good work!
Content is in-depth and well explained. Friendly and easily approached facilitators.
SUMMER SCHOOL
Have you head about CX Centric Summer School?
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