Customer Experience Partners for your Business

Accelerate customer-led innovation in your business today. Drive customer empathy, strengthen relationships, keep your customers longer.

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FROM BASICS TO ADVANCED

What exactly is Customer Experience management?

It sounds simple, so people end up making up their own definition. Click below to learn more about what we mean by Customer Experience Management and how it can help your organisation.

Learn more about what CX is

Certify your team

Unlock the full potential of your team by training them in internationally recognised Customer Experience (CX) courses and certification. From understanding the fundamentals to developing advanced leadership and coaching skills, our four programs — Introduction to CX, CX Analyst, CX Leadership, and CX Coach — equips your people to embed customer-centric thinking at every level of your organisation. Whether you want to inspire your frontline staff, empower analysts, or build future CX leaders, these courses provide the tools, knowledge, and certification to transform how your teams create exceptional experiences.

Learn more about Training & Certifications

Learn about our corporate training packages

More and more organisations are waking up to the power of Customer Experience. Its a driving force for customer loyalty and increased profitability. The CX Centric Community has over 1200 participants who have benefited from Customer Experience Management. Click the button below to learn more.

Learn about our corporate packages

Number of participants trained

Countries we have worked with

CSAT

98%

Participants say they will bring what they have learnt back to their work

98%

Why are organisations investing in CX?

Reach your objective

Since 2019 we have been supporting organisations worldwide to use Customer Experience Management as a lever for business growth. We work with organisations at different stages in their journeys.

All packages include instructor-led sessions (online or on-site), access to the CX Centric learning hub, a training report, and a follow up session 1 month after the completion of the training. We have different learning paths to suit the different needs of employees.

Yes. CX Centric corporate training can be fully customised. We have a large pool of case studies to choose from so can select real case studies based on real world challenges. We can also customise the general content and delivery format to match your industry, organizational goals, and employee skill levels.

Programs can range from short 2-hour workshops to multi-week or ongoing development plans. The duration depends on the complexity of the topic and whether it’s a one-time session or a long-term learning initiative.

Providers commonly use pre- and post-assessments, skills evaluations, attendance reports, feedback surveys, and performance metrics.

Assess my organisation

In 2023 we established an international benchmark for Customer Centricity. We have now had over 700 organisations world wide who have used our framework to assess their organisation, and work out where to invest.

You can use this assessment to understand where your organisation is and where there is opportunity to improve.

Assess my organisation