CX Summer School 2026

Level up this Summer

Gain your certification with this 5 week programme, based on the CCMM model, The Customer Experience Playbook and latest research in Customer Experience. Scroll to the bottom for FAQs!

Click here to register interest

Made up of virtual seminars, we bring together Customer Experience professionals from across the globe to learn, collaborate and grow as part of a community of like-minded professionals.

We have created three learning paths, Customer Experience Analysis, Customer Experience Leadership and Customer Experience Coach. Feel free to indicate which you prefer and why.

Please note spaces are limited, unfortunately not everyone who registers will be able to attend.

CX Leadership Course Dates

  • 28/05/2026 – Foundations of Customer Experience & Customer Centricity
  • 04/06/2026 – Establishing Customer Vision & Strategy
  • 11/06/2026 – Driving Customer-Centric Culture
  • 16/06/2026 – Measuring & Explaining the Return on Investment of Customer Experience
  • 18/06/2026 – Customer Experience Leaders as a Catalyst for Change

CX Analyst Course Dates

  • 28/05/2026 – Foundations of Customer Experience & Customer Centricity
  • 02/06/2026 – Understanding Your Ideal Customer
  • 03/06/2026 – Customer Experience Design & Innovation
  • 09/06/2026 – Customer Experience Technology & Insights
  • 10/06/2026 – Voice of Customer Mastery

CX Coach Foundations Course Dates

  • 25/06/2026 – Introduction to the role of the Customer Experience Coach
  • 30/06/2026 – Driving Customer-Centric practices & measuring impact
  • 02/07/2026 – The CX Coach as a teacher
  • 07/07/2026 – Overcoming resistance & Challenges as a CX Coach
  • 09/07/2026 – Coaching individuals for success

Register Interest

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Please tell us a bit about yourself and your situation

We understand that different roles require different skills and knowledge. This allows us to go deeper than other courses from other institutions. We offer 3 distinct learning paths:

Certified CX Centric Leader

Certified CX Centric Analyst

Certified CX Centric Coach

Definitely, CX Winter School prices are already way cheaper than what we charge throughout the year. In addition there are discounts for early-bird tickets. And discounts if you send 3 or more participants from your organisation. In addition, there are discounts if you are self-funding. Just register interest and get in touch with us.

If you can't make a session don't worry. Just let us know and we will find time to go over the content with you. You will also get the lecture notes so will be able to catch up on what you missed.

Yes CX Centric offer certificates which are internationally recognised. For CX Leadership, you will take an exam at the end of the course to gain your certificate. For CX Analysis, you must complete a assignments throughout the course, as well as a final VOC assignment.

This programme will run weekly through the winter on Tuesdays & Thursdays at 13:00-15:00 (CET). Please check the actual learning path for the specific dates. Once you sign up we will send you diary invites so you can plan ahead.

  • This has been one of the most dynamic trainings I’ve ever attended. It provided relevant, actionable insights that foster a culture of CX excellence. I would recommend every CX professional to take up this training
    Norman Mudau
    Ecobank, Zimbabwe
  • A great course to increase understanding on CX excellence within your organisation. Highlighting the importance of the whole customer journey & what challenges you might incur and how to overcome these. Very interactive, with some key examples and case studies. Have come away feeling inspired & with some new ideas to bring to the table
    Stephanie Blackmun
    New Market Holidays, UK
  • I recently attended the CX Winter School by CX Centric, and it was a game-changer for my professional development. The program provides a very clear roadmap for anyone looking to transition an organization toward customer-centricity. The seminars were highly interactive, and the focus on breaking down organizational silos was exactly what I needed. Highly recommend for aspiring CX Leaders!
    Francheska Estrada
    Open Late Collective, USA

Start your journey

Considering the course? Let us know so that we can help you through the process.

REGISTER INTEREST