CX Certification to gain you your next promotion.

Professionals from over 40 countries have validated their expertise as enterprise change leaders through CX Centric certification and training. Accelerate your path to transformative roles through our courses.

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FROM BASICS TO ADVANCED

What exactly is Customer Experience management?

It sounds simple, so people end up making up their own definition. Click below to learn more about what we mean by Customer Experience Management and how it can help your organisation.

Learn more about what CX is
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Why CX Centric Certification?

Simply put CX Centric offer the best certifications worldwide. We want you to finish our courses feeling energised, with the confidence to take on new opportunities. We distinguish ourselves by providing role-specific content, which allows us to go deeper than other courses. Our content is refreshed regularly based on latest academic research, and all exercises are based on real-world scenarios.

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We also offer corporate training packages

More and more organisations are waking up to the power of Customer Experience. Its a driving force for customer loyalty and increased profitability. The CX Centric Community has over 1200 participants who have benefited from Customer Experience Management. Click the button below to learn more.

Learn about our corporate packages

Reach your objective

Since 2019 we have been supporting organisations worldwide to use Customer Experience Management as a lever for business growth. We work with organisations at different stages in their journeys.

All packages include instructor-led sessions (online or on-site), access to the CX Centric learning hub, a training report, and a follow up session 1 month after the completion of the training. We have different learning paths to suit the different needs of employees.

Yes. CX Centric corporate training can be fully customised. We have a large pool of case studies to choose from so can select real case studies based on real world challenges. We can also customise the general content and delivery format to match your industry, organizational goals, and employee skill levels.

Programs can range from short 2-hour workshops to multi-week or ongoing development plans. The duration depends on the complexity of the topic and whether it’s a one-time session or a long-term learning initiative.

Providers commonly use pre- and post-assessments, skills evaluations, attendance reports, feedback surveys, and performance metrics.

Assess my organisation

In 2023 we established an international benchmark for Customer Centricity. We have now had over 700 organisations world wide who have used our framework to assess their organisation, and work out where to invest.

You can use this assessment to understand where your organisation is and where there is opportunity to improve.

Assess my organisation
Number of participants trained
Countries we have worked with
CSAT
98%
Participants say they will bring what they have learnt back to their work
98%
SPECIFIC CHALLENGES REQUIRE SPECIFIC KNOWLEDGE.

Different pathways to support different needs.

CX Foundations

Learn about the fundamental elements of Customer Experience, as well as key concepts and components.

Learn about CX Foundations
Learn About CX Analysis

CX Centric Analyst

Enhance your ability to interpret data, uncover insights, and translate findings into actionable recommendations.

CX Centric Leader

Gain the ability to influence culture, lead lasting transformation, and demonstrate clear ROI on CX efforts

Learn About CX Leadership
Learn About CX Coach

CX Centric Coach

Gain practical tools to guide teams toward consistently better customer interactions.

Accelerate customer-led innovation today.

Whether you’re looking to grow your business, develop your career, or learn new Customer Experience skills, we can help you get started.

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